Angel Messenger has gone through several incarnations since we first set foot online. Currently, we focus on offering different products and services designed to help you connect with your angels, spirit guides and loved ones in Heaven. You’ll find our top questions below. However, if you have a question not answered here, please feel free to contact us.
Angel Messenger Frequently Asked Questions:
Your new site isn’t working! (especially the mobile version)
The mobile site is what’s called a responsive design, so the website is programed to take what is on the normal, desktop version of the site and resize it to fit your screen. It places the share buttons at the bottom of the screen because leaving then on the side (like it is on the desktop version) would cover the actual content. Having it at the bottom leaves all the content viewable. We also purposely made the fonts larger because the fonts on our old site were much smaller than what is considered industry standard, and many of our older visitors where having trouble reading the smaller text.
We have really tried to design the site so that it is most usable to the most people. We understand that there may be things some of our visitors would prefer to be different. However, some of the items we are getting negative feedback on are ones that we will need to keep as they are at least for now. We are currently looking into other options for the mobile site, so you may still see more changes. Maybe those changes will be better for you.
If you are having issues with our new website, there are a couple of things you should try …
- Try refreshing your browser. Browsers will cache (save) portions of websites – especially those you visit often – in an effort to bring that website up faster next time you request it. If refreshing your browser does not work, try closing the browser and re-opening it. If you are on a phone, tablet, etc., you may need to restart your device. Here is a link on how to clear your browser cache: https://kb.site5.com/networking/how-to-clear-the-browser-cache/
- Try updating your browser (e.g. Firefox, Internet Explorer). If you are using something like Internet Explorer 6 or some other really old browser, there’s a chance that you may have trouble with our new website. Our new design is a well-tested and very popular design, but designers can’t test on every browser that has ever existed. There’s a reason new browsers are created and old ones are no longer supported. Much of that is security. You should always try to use the newest version of your browser available.
- If you are having trouble getting the cards to refresh, keep in mind that they will only refresh every 90 seconds (sometimes a couple of minutes). If it’s been longer than this amount of time, and you have also already cleared your browser cache, you may need to clear your internet cache as some internet companies will cache higher traffic sites for some of the same reasons your browser will do the same. Here’s a link to flush your DNS cache from your internet company: https://kb.site5.com/dns-2/network-tools/#winflush This is a bit more complicated, so you may opt to contact your internet company to have them help you clear your DNS cache. (It is possible they may deny caching, but be persistent that you want it cleared anyway.)
- Please understand that if you are viewing our website on a mobile device, such as a cell phone or tablet, it will look very different than it does on your desktop. This is because of Google’s new requirements, which you can read more about here. (Scroll down to where it says, “Let me answer this question for mobile users …“) If you are having issues with your mobile device, maybe try doing a Google search for a solution. For example, you can search “how to open a new window on my Samsung Galaxy S5”.
If you still are having issues, it may be that you have a really old device. It is possible that some of the older devices and browsers will having some compatibility issues. Unfortunately, there is not anything we can do to help with that. We had no choice but to update our site … things have to be updated in the digital world, or they simply break down to the point where they no longer work, and we were getting very close to that happening. In fact, our site was so old that we did have some issues with the transfer to the new site and database. We are still running across some bad links (mostly on older blog posts), and we update those as they are found.
If you need help figuring something out, we would be happy to help you. However, please remember that there are real people behind this project. As you may have read in Rev. Sheri’s recent blog post, some of the emails we’ve received have been really unnecessary. In order to actually help you, we need to understand WHY the site isn’t working for you. To fix any real issues, we need to know a few things …
How to ask a question:
- Please explain exactly what the problem seems to be.
(When I click on “example”, then “this happens/does not happen”. Instead, I get an error message that says, “example”.)
- Tell us what device you are using (desktop computer, cell phone, iPad, Kindle)
- Tell us what browser you are using (Google Chrome, Firefox, Safari, etc.)
*If you do not know what browser you are using, try searching “what browser am I using”
- Let us know what you have already tried (clearing browser cache, etc.)
If you contact us with this information, we will try our best to help you. If there is a true issue with mobile compatibility, we want to know. We do want to do what we can to make the site viewable for as many people as possible. However, many of the questions we are seeing so far have been more about basic preferences about things where there is a very good reason that those things are the way they are – either because we are limited to what is possible with a mobile website or because that particular thing was added to accommodate requests by our visitors (eg. the share buttons that show up on images when you hover over them – which is addressed in another question in our FAQs). For technical issues on specific devices, please understand that we are not qualified to perform IT on any device – mobile or PC.
How do I schedule a session?
Angel Messenger no longer schedules appointments for practitioners. Instead, we offer on-demand readings through reputable companies. (We are also affiliated with the companies on our on-demand readings page. So, when you get an on-demand reading from our recommended companies, Angel Messenger receives some sort of financial compensation.) This is one way you can help support the work we do here.
If you are looking for one of the practitioners we used to schedule readings for, scroll to the footer of our website for a list of “Current Authors”. Click on the practitioner’s name to go to their author page. Then, click any article for that practitioner, and scroll to the bio at the bottom of that article. You’ll find a direct link to that practitioner’s website or scheduling page.
Why did you update your website? / What are your plans for the new site?
Short Version: It was broken.
Long Version …
Websites have to be updated for many reasons. Just like with any “living” thing, websites break down as they age. Our old site was 6+ years old, which is ancient in the world of website design. Needless to say, a lot of things were breaking.
We have also completely changed the way we do business twice since the previous version of the site was created. Back when Rev. Sheri was still offering services herself, her waiting list was over 2 years long. There was no way she could meet the demand of our visitors who needed help, so she created a team of practitioners to work with us on our website.
Soon after creating the team, Rev. Sheri began to have more and more health issues which made it very difficult to keep to a schedule. She also felt that she shouldn’t be offering services if she couldn’t give her best self to the client (due to her illness). However, she was confident in the team she created and had faith they could replace what she was no longer able to give, and they did a beautiful job of doing so.
The practitioners were doing a great job, and Angel Messenger was providing a great service that quickly became quite popular. After a while, Rev. Sheri started to feel overwhelmed by the effort it took to manage the schedules, customer service, etc. for all the practitioners. Even with hiring an assistant, it was quite a lot of work.
Another factor was that people where requesting same day appointments, which we couldn’t offer with our set-up at that time. We were looking into working with reputable affiliate companies who could offer on-demand services to meet the growing needs of our audience, and we began working with Psychic Access. This was our first true affiliate relationship, and it worked well. All the appointments and customer service questions were handled directly by the company, so it didn’t put any more stress on Rev. Sheri or her staff.
Doctors and psychics alike began to tell Rev. Sheri that she needed to take more off her plate. It took a year to convince her that she needed to let the practitioners go, but you probably know by now that she always does things her own way. She said “letting them go” felt like she was firing them, and that just wasn’t okay. It went against so many things for her … the practitioners were (and still are) her friends. She cared about each one of them succeeding (because they are all the real deal, which is not always easy to find), and she wanted those who needed or still need the help of her friends to be able to find them, so we found a compromise.
Our Current Business Plan:
Initial Priority: Reduce Rev. Sheri’s work load while still meeting the needs of our audience and providing financial support for our work, staff and family.
This actually began in April 2015 – We helped all the practitioners who were on our team to set up a scheduling system of their own so that it would be an easier transition for Angel Messenger clients to continue scheduling with their favorite practitioners. We kept advertising the practitioners on the Angel Messenger website, but clients were directed to the practitioner’s own website/scheduling system for services. Angel Messenger also began looking into other affiliate options.
Current Priority: Create a new website that is focused more on content and teaching.
We are still promoting the work of our team of practitioners, and we hope to promote the work of others as well. However, instead of directly promoting services, our goal is to create useful content that is helpful to our visitors. Through the content they offer to our audience, each practitioner and the service they provide is also promoted to our audience. Meaning you’ll still find our team of practitioners, and we plan to bring you more. (If you’re looking for a member of our team, scroll to the footer of our website for a list of current authors.)
We do not charge the practitioners for this service. Angel Messenger receives financial support mostly from advertisers and affiliates, though we do also accept donations. It is our hope that this current plan will meet both the needs of our audience as well as reducing staff work load. The challenge now is financial support.
Moving forward, our goals may include adding more affiliates, but Rev. Sheri would like to offer more products (digital and possibly more tangible products).
For now, once we work out a few things that still need to be updated on our new website, we plan to take a break over the summer months so that Rev. Sheri can focus more on her own health.
Why do you have ads on your website?
Over half a million people from all over the world visit our site every month. This is a huge constraint on our server which costs a lot to keep running, not to mention the added security required nowadays as well as the many other expenses required to run a business like this. We do not charge a membership fee for our services; they are free as are most of our products. It is important to us that we continue to be able to offer our free online angel card readings for free for everyone. With all the necessary resources required to host and operate such a website, the ads on our site cover more than half of our operating costs. (Donations in 2015 amounted to less than 1% of our operating costs.) At this time, no ads means no website.
There are many different business models. Some websites offer maybe one free reading (a sampling) and then charge a monthly fee for the rest of their services. Others might offer costly products and services. With our new website, one of our main goals was to continue to offer our free and low-cost services and products to all the people who visit our site from all over the world without adding monthly fees. We apologize if you find our ads to be a distraction. However, we are essentially getting Google (and other advertisers) to pay costs that we then do not need to pass on to our website visitors. Free for our visitors means financial support has to come from somewhere. It is also our hope that at least some of the advertisers we work with also provide additional benefit to our visitors.
Basically, working with advertisers and affiliates allows us to do this work, and we feel that work is important.
How do I open/print your PDF files?
Many of the downloadable items in our online store are provided via PDF download format. This means that, once you purchase the item, you will receive access to a PDF file that you can download. This is your purchased product. Adobe Reader is the most common way to view and print PDF files, but other options include PDF-XChange Viewer or FoxIt Reader. (These are all free programs.)
What free services do you offer?
Though we do not offer free private one-on-one sessions, you will find some great free products and services offered on this site.
Our most popular free service is understandably our Free Online Angel Card Readings. However, we also offer free introductory minutes for on-demand readings through our affiliates.
We also offer several free and low cost products in our online store.
How do I save/print my reading?
Unfortunately, our reading software is not able to save readings. However, with our new website, you are now able to save a screenshot of a page. This article explains how to take a screenshot using your PC (for free), and here’s an article on how to save a screenshot using a MAC. Here’s a cheat sheet that might be helpful as well.
Share Your Readings on Social Media
Our new website also allows you to share your cards on social media. Simply click on one of the social icons (Twitter, Facebook or Pinterest) that appear when you hover over the image. Also, if you highlight any text, you’ll be able to share that on social media as well. 🙂
These software options are downloadable software that you can use to take screen shots of just about any website. We are not affiliated with these software companies but are recommending them as they may be helpful to you. Please direct any questions regarding these software options to their specific websites/companies.
2. Rev. Sheri uses FireShot Pro, which is also a paid version. They used to have a free version, but we are not sure if they still offer one. Check out their demo!
What happened to the extended descriptions in your online readings?
You can get an extended description for almost any card used in our free online angel card readings (with the exception of a few of the Life Purpose cards, but we’re working on that). Simply click on the name of the card (directly below the card image), and a new window will open with the extended description for that card.
Basically, it works exactly like it did on our old website, though we understand that some mobile devices may have an issue with opening new windows.
Why are there Facebook/Twitter/Pinterest buttons on the cards?
These icons will show up when you hover over any image on the site (either with your mouse or your finger). This is part of a special program that we added to our new site due to a large number of requests by our audience who wanted to easily be able to share the cards they receive in their readings. If you don’t want to see these new share buttons, simply move your finger/mouse. 🙂 These icons only show up when you hover over an image as if to say, “Did you want to share this?” Once you move away, the icons disappear.
Where can I purchase the cards used in the Free Online Angel Card Readings?
The cards used in our free online angel card readings are the Magical Mermaids and Dolphins Cards and the Messages From Your Angels Cards both by Doreen Virtue. We also use 13 of Doreen’s Life Purpose Oracle Cards in our Life Purpose Angel Card Reading. Doreen has several wonderful oracle card decks available, and we are happy to promote her work.
Doreen’s products are available at Amazon, HayHouse and her own Angel Therapy website. (Angel Messenger is an affiliate of Amazon.com, so most products you purchase on Amazon through a link on our site grants us a small percentage of the sale.)
When will Rev. Colleen’s Weekly Angel Card Readings return?
That’s a great question! Rev. Colleen’s weekly readings are back. They are just in a different location. Instead of having to add a weekly blog post, we have figured out a way to have her videos automatically added from YouTube on her video page here: http://www.angelmessenger.net/videos-by-rev-colleen/ . Doing it this way also means that the videos are available sooner, which is something a lot of people had been asking for.
When you get to her video page, you’ll see Rev. Colleen’s most recent video. To see other videos, there is a menu in the top left corner of her video player (looks like 3 little lines). Click that, and a drop down menu will appear with all the videos available.
If your question is not answered here, please feel free to contact us.
The Angel Messenger Team