🌟 Store Policies & Questions

Welcome! Below you’ll find important information about how we handle orders, shipping, returns, and more. Please read carefully before placing your order. If you have any questions, don’t hesitate to reach out. 💌

🚚 Shipping Details

U.S. Shipping

We ship all physical products via USPS with tracking within the United States. We also pay extra to insure your package up to $100.
Please allow up to 2 business days for processing in addition to shipping time.

💡 Didn’t get your shipping confirmation? Please check your spam folder first, and if you still don’t see it, contact us.

🌍 International Shipping

We are currently able to ship to the following countries with confidence:

  • Canada

  • Australia

  • United Kingdom & all of Great Britain

  • Spain

  • France

  • Norway

  • Sweden

  • New Zealand

⚠️ Important: Please read this USPS International Shipping Disruption Alert. Shipping delays and restrictions may apply.

We do not ship to the Philippines, Iran, Cuba, Sudan, Syria, Russia, or North Korea at this time.

To make a claim for undelivered international orders, we must allow 40 days for transit before taking further action.

📦 Customs & Duties (International Only)

Customers are responsible for any customs, duties, or import taxes. Angel Messenger is not liable for delays or fees incurred through customs. If a package is refused due to these charges, we cannot offer a refund.

🕊️ Unclaimed or Incorrect Addresses

We are not responsible for:

  • Packages returned due to refusal, unclaimed delivery, or incorrect address.

  • Orders shipped to an incorrect or incomplete address that was provided at checkout.

If you notice a mistake after placing your order, please contact us immediately. Once the order is shipped, we cannot update the address.

❌ Canceling an Order

Because we process orders quickly (often same-day), cancellation is difficult once processing begins. However, if you contact us before the package is picked up, we’ll do our best to cancel it for you.

📦 Missing Packages

If tracking shows your order as delivered but you did not receive it:

  1. First, contact your local USPS (or international courier) to investigate.

  2. Then, contact us. We’ll work with you to determine next steps.

Angel Messenger is not responsible for stolen or lost packages, but because we insure most shipments, we may be able to issue a refund or replacement on a case-by-case basis.

🚨 Delayed Shipping

While we do our best to ship promptly, please understand that some things are beyond our control — such as:

  • Weather

  • Holiday rush

  • Incorrect address

  • Natural disasters

  • Package refusal

📅 Order early to ensure your items arrive on time, especially during the holiday season.

💾 Downloadable Items (Digital Products)

Your downloads are available immediately after purchase:

  • You’ll be directed to a download screen after checkout.

  • A confirmation email with your links will also be sent.

Please use a real email address at checkout! If you don’t, we won’t be able to send your downloads or tracking info.
Rest assured: We do not sell or trade your contact information.

You’ll also receive a follow-up email asking if you’d like to leave a review. You’ll only be added to our mailing list if you checked that option.

💸 Return Policy

Digital Items

All digital items are non-refundable. Once purchased, they are delivered instantly and cannot be returned.

If you missed the download screen, check your email for the link. If needed, reach out and we’ll help.

Physical Items

Some physical items can be returned, but a few special cases apply:

  • Blessed jewelry cannot be returned once worn or gifted, as the blessing is already given.

  • Unreturnable items: Candles, bath & beauty products, ritual items, crystals, and some others.

To return a physical item:

  1. Contact us within 14 days of receiving it.

  2. Item must be unopened, unused, and in original condition.

  3. Shipping is non-refundable; return shipping is your responsibility and must include a tracking number.

  4. Once we receive and inspect the item, a refund (minus original shipping) will be issued.

💖 If you’re not happy with your purchase, consider gifting it to someone you love. Your purchase still supports our charitable mission and helps us shine more light in the world.

Damaged Items

If your item arrives damaged:

  • Contact us within 7 days.

  • Include clear photos of the damaged product, packaging, and shipping materials.

Since Re personally inspects and packages every order, damage is usually due to transit. Your photos help us file insurance claims quickly.

💳 Payments Accepted

We currently accept:

  • PayPal

  • Stripe (You can use any major credit or debit card with either option.)

📬 Contact Us

Still have questions about your order or our store?