Shipping & Return Details:
Please read this updated alert for USPS International Shipping Disruptions. We may not be able to ship to your country at this time.
Cancelling an Order:
Once an order is placed, we try to send it out as soon as possible. Often, orders are processed the same day they are made, and it is difficult to cancel an order once it is already processed. However, please email us at email@example.com right away if this is your wish. If the package has not yet been picked up by our postal carrier, we can cancel the order for you.
Within the United States, we ship all our physical products via USPS with tracking numbers. (Once you add in your address in the checkout section, you will be shown all options available to you.)
We also pay extra so that your package is insured up to $100.
Please allow up to 2 business days for processing your order in addition to shipping time.
If you do not receive your shipping confirmation, please check your spam filter. If it’s not there, contact us.
The same details as above apply to International Shipping. After talking with people from the software we use to ship and insure* products, we normally feel comfortable enough to guarantee shipping to the following countries:
Canada, Australia, the United Kingdom* and all of Great Britain, Spain, France, Norway, Sweden and New Zealand.
*Delays are expected for shipping to the UK due to labor shortages.
We have also shipped to Japan, Germany and Croatia (took about 3 weeks).
HOWEVER, please read this updated alert for USPS International Shipping Disruptions.
*To make a claim for products that do not arrive, we are required to allow 40 days for products mailed internationally.
*UPDATE 11-10-22* We have added a new international shipping option called Simple Export Rate. This option is based on weight up to 4 pounds and is available for 55 countries. See rates here.
We are no longer shipping to the Philippines.
We CANNOT ship to Iran, Cuba, Sudan, Syria, Russia or N. Korea.
If you have questions about a country we have not listed, please contact us. Please also be aware of your country’s policies for importing products as you may have a customs or duty fee …
Customs & Duty Fees:
Angel Messenger is not be responsible for any delays in customs that may occur with international transport and will not process any refunds if the client refuses to accept the package due to import/customs/local tax fees. Any customs fees are the responsibility of the customer. Please check with your local customs agency/post office regarding fees. Please also note that there are occasions where customs agents may delay delivery of some packages. We have no control over this.
Here is a link to what you can expect for VAT fees (Germany as an example): https://www.easyship.com/blog/germany-shippping-restrictions-guide.
We are not responsible for any packages returned to us as refused, unclaimed, not deliverable or due to incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving your confirmation email, please email us immediately at firstname.lastname@example.org with the updated details. Once we ship the order, we are not able to change the address and are not responsible for incorrect or insufficient address information.
Angel Messenger will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete unless that order is classified as undeliverable and returned to us.
If your package was delivered according to its USPS/other international courier tracking info but you did not receive it or if your package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: email@example.com, and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis. Angel Messenger is not responsible for lost or stolen packages. However, we do insure most packages and may be able to offer a refund or replacement depending on the situation.
We will do our best to get shipments delivered on time. However, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. To reduce the possibility of a late arrival of your package especially during the busy holiday season, please place your orders early.
Downloads will NOT be sent in the mail. Instead, your product(s) will be available immediately upon placing your order. (You’ll be sent to a final screen that you can download directly from, and you’ll also get a confirmation email with the download links.)
Please be sure to use a real email address when checking out. We do not sell, rent or trade contact information. If you do not provide an email address, it will be impossible for us to email you the confirmation email with your downloadable products or the tracking number for your physical items. 😉 We will send you an email to review the product(s) you purchased, if choose to do so. However, you are not signed up for our mailing list, unless you checked the box to sign up for it.
DIGITAL ITEMS ARE NON REFUNDABLE. PHYSICAL ITEMS MAY BE REFUNDABLE.
Digital products are immediately delivered after purchase and cannot be returned. Do not close your window after purchase because you will be automatically redirected to a download page. If you do accidentally close the purchase window, or are for some reason not directed to the download screen, please check your email as you will also receive a purchase confirmation via email that includes download links to your purchased products.
Some of our Spiritual Jewelry includes a blessing … once they are worn or given to someone (including yourself), that blessing is given and cannot be returned or resold to someone else.
If you are not happy with your purchase, some physical items can be returned – unless they have a blessing attached to the item. To return your item, please contact us within 14 days of receiving the item, so that we can give you correct information on returning the product.
To return, the item must be in original condition (unopened and unused). Shipping cost cannot be refunded, and you will need to ship the item back to us at your own cost (with a tracking number). Once the item is received and determined to be in sell-able condition, your refund will be processed, minus shipping fees.
Or, if you are not personally happy with a product you bought for yourself, maybe you can give it as a gift for someone you love with the knowledge that you also helped to make the world a little bit brighter. (In purchasing from us, you also support the work we do here.)
Some items cannot be returned: candles, bath and beauty products, crystals and ritual items, and there may be others as we are constantly adding new things.
IF A PRODUCT ARRIVES DAMAGED
If a product arrives damaged, you must notify our customer service at firstname.lastname@example.org within 7 days of receipt of your product. We will require a picture of the damaged product and a picture of the package and packing materials it arrived in. Because Re inspects and packages every single delivery herself at this time, it is most likely any damages would happen during the delivery process, so we need to be able to make claims to our insurance quickly.