Cancelling an Order:
Once an order is placed, we try to send it out as soon as possible. Often, orders are processed the same day they are made, and it is difficult to cancel an order once it is already processed. However, please email us at firstname.lastname@example.org right away if this is your wish. If the package has not yet been picked up by our postal carrier, we can cancel the order for you.
Within the United States, we ship all our physical products via USPS with tracking numbers. (Once you add in your address, you will be shown all options available to you.)
We also pay extra so that your package is insured up to $100. If your purchase over $100, you should upgrade your shipping to USPS Priority mail as that automatically insures your purchase up to $200.
Please allow 2 business days for processing your order in addition to shipping time.
The same details as above apply to International Shipping. After talking with people from the software we use to ship and insure* products, we feel comfortable enough to guarantee shipping to the following countries (Updated 2-28-2020):
Canada, Australia, the United Kingdom and all of Great Britain, Spain, France, Norway, Sweden and New Zealand.
*To make a claim for products that do not arrive, we are required to allow 40 days for products mailed internationally.
We CANNOT ship to Iran, Cuba, Sudan, Syria, Russia or N. Korea.
If you have questions about a country we have not listed, please contact us.
Customs & Duty Fees:
Any customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Please also note that there are occasions where customs agents may delay delivery of some packages. We have no control over this.
We are not responsible for any packages returned to us as refused, unclaimed, not deliverable or due to incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving your confirmation email, please email us immediately at email@example.com with the updated details.
Once we ship the order, we are not able to change the address and are not responsible for incorrect or insufficient address information.
Downloads will NOT be sent in the mail. Instead, your product(s) will be available immediately upon placing your order. (You’ll be sent to a final screen that you can download directly from, and you’ll also get a confirmation email with the download links.)
Please be sure to use a real email address when checking out. We do not sell, rent or trade contact information. If you do not provide an email address, it will be impossible for us to email you the confirmation email with your downloadable products. 😉 We will send you an email to review the product(s) you purchased, if choose to do so. However, you are not signed up for our mailing list, unless you checked the box to sign up for it.
ALL ITEMS ARE NON REFUNDABLE
Digital products are immediately delivered after purchase and cannot be returned. Do not close your window after purchase because you will be automatically redirected to a download page. If you do accidentally close the purchase window, or are for some reason not directed to the download screen, please check your email as you will also receive a purchase confirmation via email that includes download links to your purchased products.
Some of our Spiritual Jewelry includes a blessing … once they are worn or given to someone (including yourself), that blessing is given and cannot be returned or resold to someone else.
All purchases also provide a charitable gift that cannot be taken back. Please measure your wrist (or neck) and read information about sizing before purchase.
We have also discovered that Paypal, our payment processor, charges us a fee for returns. It creates a mess when trying to give to charities and then having that money being taken back and having to pay fees on top of it. Therefore, at this time, purchases are non-refundable.
We have thought about the possibility of offering a refund minus a 33% restocking fee (because our personal donation for most products is anywhere between 22%-100% per item). However, the customer would also have to pay to ship the product back to us, and that just does not seem worth even bothering with at that point. It’s not worth it for the customer. We decided it is better to simply keep our policy as “No Refunds” and hope that, if you are not personally happy with a product you bought for yourself, you can give it as a gift for someone you love with the knowledge that you also helped to make the world a little bit brighter.
Thank you for your understanding.
IF A PRODUCT ARRIVES DAMAGED
If a product arrives damaged, you must notify our customer service at firstname.lastname@example.org within 7 days of receipt of your product. We will require a picture of the damaged product and a picture of the package and packing materials it arrived in. Because Rev. Sheri inspects and packages every single delivery herself at this time, it is most likely any damages would happen during the delivery process, so we need to be able to make claims to our insurance quickly.