📦 Shipping & Returns

Important Notice:
Please review the current USPS International Shipping Disruption Alert before placing an international order. We may not be able to ship to your country at this time.

Cancelling an Order

We do our best to ship your order as quickly as possible—often on the same day it’s placed. Because of this, it can be difficult to cancel an order once it’s been processed.

If you wish to cancel, please contact us immediately. If your package has not yet been picked up by the postal carrier, we can cancel and refund your order.

🇺🇸 U.S. Shipping

All physical products are shipped via USPS with tracking provided. Once you enter your address at checkout, you’ll be able to view all available shipping options.

We also insure your package (up to $100 value) at no extra cost to you.

Please allow up to 2 business days for order processing in addition to shipping time.

If you do not receive a shipping confirmation, please check your spam folder. Still no email? Reach out to us.

🌍 International Shipping

We currently ship to:

  • Canada, Australia, the United Kingdom, all of Great Britain, Spain, France, Norway, Sweden, and New Zealand

  • We’ve also successfully shipped to Japan, Germany, and Croatia (shipping times may be up to 3 weeks)

⚠️ Please check this USPS International Shipping Alert before placing your order.

🕒 For international shipments, we are required to wait 40 days before filing a claim for items that do not arrive.

❗ Countries We Do Not Ship To:

We do not currently ship to:
Iran, Cuba, Sudan, Syria, Russia, North Korea, or the Philippines

📦 New Option: Simple Export Rate (as of 11/10/22)

This new international shipping method is available for packages up to 4 lbs and currently services 55 countries. View Simple Export Rates

🎯 Customs & Duty Fees

Please be aware that any customs or import fees are the responsibility of the customer. Angel Messenger is not liable for:

  • Delays due to customs processing

  • Fees imposed by your local government

  • Refusal of packages due to duties/taxes

We do not offer refunds if a package is refused or returned for these reasons.

Example: Germany VAT Fees Guide

📬 Unclaimed or Returned Orders

We are not responsible for orders returned to us as:

  • Refused

  • Unclaimed

  • Undeliverable

  • Address provided was incorrect or incomplete

If you notice an error in your address after placing your order, please contact us immediately. Once shipped, we cannot alter the delivery address.

📦 Missing Packages

Angel Messenger is not liable for lost or stolen packages. If tracking shows your package was delivered but you did not receive it:

  1. Contact your local USPS carrier or delivery office to report the issue.

  2. Then, contact us. We will evaluate your case and determine if a replacement or refund is appropriate.

While we are not responsible for stolen/lost packages, most of our shipments are insured, and we will do our best to help.

🚚 Delayed Shipping

We make every effort to deliver your order on time. However, delays may occur due to:

  • Severe weather conditions

  • Natural disasters

  • Incorrect/incomplete addresses

  • Holidays or busy shipping seasons

  • Postal service disruptions

We recommend placing orders early, especially during the holidays, to avoid delays.

📥 Downloadable Items

Digital products will not be mailed. Instead, you will:

  • Be redirected to a download page immediately after purchase

  • Receive an email confirmation with your download links

📧 Please use a valid email address at checkout. Without it, we cannot send download links or shipping information.
We never sell, rent, or share your personal information. You’ll only receive follow-up emails for your purchase unless you choose to join our mailing list.

🔁 Return Policy

Digital Items:
Due to the nature of instant delivery, all digital purchases are non-refundable.

If you accidentally close your window after purchase, don’t worry—your confirmation email includes a link to access your downloads.

Spiritual Jewelry Notice:
Some of our jewelry items are spiritually blessed. Once worn or gifted, the blessing is given, and the item cannot be returned or resold.

✨ Returning Physical Items

We want you to love your purchase! If you’re not satisfied and the item is not blessed or final sale, you may return it within 14 days of receipt. Please contact us first to receive return instructions.

To be eligible for a return:

  • Item must be unused and in original condition

  • Return shipping is the customer’s responsibility

  • A tracking number is required for all returns

  • Shipping fees are non-refundable

Once we receive your item and confirm it’s in resale condition, we will issue a refund (excluding original shipping costs).

💝 Not sure what to do with an item?
If it’s not quite right for you, consider gifting it to someone else—you’ll not only pass on the love but also support the mission of Angel Messenger.

🚫 Items Not Eligible for Return:

  • Opened or used items

  • Candles

  • Bath and beauty products

  • Crystals and ritual items

  • Any items with spiritual blessings

📷 If Your Product Arrives Damaged

Please contact us within 7 days of receiving your item.

Be sure to include:

  • A photo of the damaged item

  • A photo of the outer package and any packing materials

Re personally inspects and packages every order, so any damage is likely to have occurred during shipping. We insure most shipments and will work quickly to file a claim and resolve the issue.